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Company Info Penncro Associates, Inc. 2901 N. 23rd Street, Suite 100 , Texas (United States) Web: Company Profile Send Private Message

Trainer Specialist Job ID: 10568 Job Views: 938 Location: Mcallen, Texas Job Category: Call Center Employment Type: Full time Salary: $ Yearly Posted: 07-28-2010   Job Description: The Trainer Specialist provides initial and follow-up training of call center and administrative staff, ensuring employee capabilities in technical skills, policies and procedures. -Conducts initial training of all Collection Services Department in accordance with corporate training materials and agenda. -Ensure employees are fully trained on policies, procedures and both state/federal laws that regulate our industry. -Track, facilitate and instruct training sessions to achieve business objectives. -Meets weekly with Collection Managers to review training and productivity issues to support and meet the business needs. -Assists with on going training for the department -Assists with fielding Collection staff questions -Handles requests for reviews of employees Job Requirements: -Bachelor Comments: Please, wait ... Please sign in to add comments!

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