Job Description:
SUMMARY: Performs Collections (third party) training and Human Resources related duties at the designated office location and carries out responsibilities in the following functional areas: recruiting, training/orientation and employee relations.
TRAINING RELATED DUTIES AND RESPONSIBILITIES
· Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
· Coordinate training schedule with the hiring and training demands of the Collection floor.
· Effectively conduct training sessions within a given timeframe covering specified areas such as new hire orientation, on-the-job training, refresher training, etc. in accordance with Company training program
· Test trainees to measure progress and to evaluate effectiveness of training.
· Supervise Collections employees in the training environment in accordance with established Company policies and procedures.
· Report on progress of employees under guidance during training periods.
· Monitor collection methods used by employees and make on the spot corrections.
· Assist employees with problems concerning "how to" perform specific tasks related to their Collections position.
· Maintain inventory for training materials.
· Performs other related duties as required and assigned.
HR RELATED DUTIES AND RESPONSIBILITIES:
· Reviews applications, interview, screen, and recruit job applicants to vacant positions.
· Administers pre-employment tests and assists in administration of screening as a result of client requirements.
· Performs customer service functions by answering employee requests and questions.
· Assists in communicating and distributing various employee discount coupons/perks and may contact companies as directed by VP, HR.
· Handles initial response to employee relation issues such as employee complaints, harassment allegations, and civil rights complaints.
· Assists in administration of corrective action, including serving as an on-site witness for disciplinary meetings and/or terminations.
· Handles Post Hire and Exit interviewing.
· Represents the company for any unemployment claims.
· Facilitates quarterly Health and Safety Committee Meeting; participates in administrative staff meetings and attends other meetings and seminars.
· Makes photocopies, faxes documents and performs other clerical functions; may draft and prepare correspondence (including disciplinary forms); prepares and reviews new employee files; processes incoming mail; keeps employee records up-to-date by forwarding appropriate paperwork to the Corporate office in timely fashion.
· Conducts audits of various payroll or other HR programs and recommends corrective action.
· Partners with employees and management to communicate and administer various Human Resources policies, procedures, laws, standards and government regulations and maintains compliance with federal and state regulations concerning employment.
· Recommends new approaches, policies, and procedures resulting in continual improvements in efficiency in services performed.
· Performs other related duties as required and assigned.
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