DEFAULT RECOVERY SPECIALIST

Department: Default Recovery

Application Deadline: Open Until Filled

The Default Recovery Specialist will contact borrowers, using strong verbal and written communication, sound judgment and decision making in order to prompt repayment and recovery of defaulted student loan dollars. The Default Recovery Specialist will also provide borrower assistance by accurately answering and responding timely to any issues regarding recovery negotiations.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s Degree

Or

• Associate’s Degree (48 college hours) plus one year office experience in loan servicing, collections, customer service, customer contact center, financial service or student loan environment.

Or

• Three years office experience in loan servicing, collections, customer service, customer contact center, financial service or student loan environment.

PREFERRED QUALIFICATIONS: Bilingual

Hours:

Normal Business Hours are Monday thru Friday 8 am – 5 pm However, one late week night is required; hours are 12 pm – 9 pm plus 8:30 a.m. to 12:30 p.m. currently one Sat. a month. Hours are subject to business needs, must be flexible.